Refund policy

At Jeweler Collective, our pieces are made to be treasured — thoughtfully designed and hand-selected with intention. To encourage conscious purchasing and a more sustainable approach to jewelry, we offer returns under the terms below:

Return Window

You may request a return within 7 days of receiving your order. To be eligible:

• The item must be unworn, in its original condition, and returned with all original packaging and certification (if applicable).
  
• You must notify us within the 7-day window to initiate the return process.

Return Shipping

• Return shipping costs are the responsibility of the buyer.
  
• We recommend using a trackable and insured shipping method, as we cannot be responsible for lost or damaged returns.

Damaged or Incorrect Items

If your piece arrives damaged or incorrect, we will offer a free return and full refund or replacement. Please contact our team within 48 hours of delivery with photographs of the item and packaging.

Items Not Eligible for Return

• Custom, made-to-order, or resized pieces are **final sale**.
  
• Items showing signs of wear or damage, or missing original packaging, will not be accepted.

How to Request a Return

Please email support@jewelercollective.com with your order number and reason for return. We will guide you through the next steps.

Note: We invite our community to shop with intention, taking time to appreciate the artistry and cultural roots behind each piece. Every purchase helps preserve craftsmanship from around the world.