Shipping policy

At Jeweler Collective, we are dedicated to delivering your unique, culturally inspired jewelry with care and transparency. Please review our shipping policy below for important information regarding order processing, delivery times, and more.

Order Processing

  • Ready-to-Ship Items: Orders for in-stock items are processed within 3-5 business days.
  • Made-to-Order Jewelry: Some of our pieces are crafted especially for you. For made-to-order items, please allow 3-4 weeks for production and processing before your order is shipped. Estimated processing times are noted on each product page.

Shipping Methods & Delivery Times

  • Domestic Shipping (based on jeweler's location): Orders are shipped via trusted local couriers. Delivery typically takes 2-5 business days after dispatch.
  • International Shipping: We ship worldwide using reputable international carriers.
  • Delivery times vary by destination, generally ranging from 7-14 business days after dispatch.

Shipping Fees

  • Shipping fees are calculated at checkout based on your location and order value.
  • Orders over a certain value may qualify for free shipping—please check our website for current offers.

Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
  • We recommend checking with your local customs office for more information on potential charges.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress through your Shopify account.

Shipping Restrictions

Due to import regulations, we may be unable to ship certain items to specific countries. If your order is affected, we will contact you promptly to discuss alternative options.

Questions or Concerns?

If you have any questions about your order or shipping, please contact our customer service team at support@jewelercollective.com. We are here to assist you every step of the way.